Frequently asked questions

Crew

I can't clock in, there's no button

Check what Today shows instead:

• No active project: you aren't confirmed on a project yet. See My accepted offer still isn't confirmed.
• No clock-in needed: the day was cancelled, you were released from it, you're not rostered that day, or it falls outside your booked dates. See Schedule changes.
• No scheduled work day: nothing is planned on that project today.
• An office day has a Check in button instead of a clock.
• "Clock-in opens at …" after tapping Clock in means you're more than 4 hours ahead of your call time.
• If you're booked on more than one project, pick the right one in the list at the top of Today.
• For a day that's already gone, use Log a missed day.
• A personal project lets you clock in on any day.

More in Clocking in and out.

My accepted offer still isn't confirmed

While the offer says Accepted, the producer still has to sign the deal memo and send it to you. Once it says Deal memo received, open it from your Inbox, tap Review & sign deal memo and sign. That confirms the booking. See Signing a deal memo.

My pay looks wrong

Pay comes from your clock times plus the rate and work rules frozen in your signed deal memo, so later changes to the project's rules don't touch it. Open the day in Hours & pay for the line-by-line breakdown, and use How pay is calculated to read each line.

If you've submitted today's day and the times are wrong, open it on Today and tap Propose changes. For an earlier day that isn't approved or invoiced yet, open the project's Hours & pay tab, expand the day and tap Propose changes (how). For a day that's already approved, see Timesheet changes. On a personal project, check the rate on Overview and the project's work rules.

I forgot to clock out

While the day is still running, tap Clock out and pick the time you really wrapped. Leave it and CrewShift closes the day for you later, as a draft under To submit. Fix the clock-out there before you submit. On a personal project the closed day goes straight to ready to invoice, so check its clock-out before you generate the invoice. See Forgot to clock out.

My clock-in didn't go through

CrewShift needs a connection and doesn't keep taps for later. After "Couldn't clock in." nothing is saved, so try again once you have signal, then tap the clock-in time and set when you actually started. See Bad signal on set.

When do I get paid?

An invoice is due 30 days after the day you submit it. When the producer marks it paid, it shows Paid, confirm receipt. Tap I received it once the money is in your account. See Payment term.

Where do my bank details go?

Your IBAN goes in your profile under Financial, in Bank account (IBAN). An invoice picks up your details when you submit it, so change them before you submit. See Bank details.

I can't submit my invoice

Submit invoice stays blocked until your profile has your business address, KVK number (not needed with a foreign VAT number), VAT number (not needed on the KOR) and IBAN. The invoice lists what's missing and links to your profile. If generating the invoice says it's waiting for your signature, countersign the deal memo with the ZZP terms from your Inbox first. See Your business details.

My invoice was sent back

The producer sent it back to you as a draft with a message, sometimes with corrected expenses already in the totals. It shows the badge Invoice changes requested and a Producer requested changes banner with their message. Check it, edit your own expenses if something else needs changing, and tap Submit invoice.

A supplementary invoice can't be edited. If the producer sent one back because a receipt is wrong, discard it and add the receipts again from the day. See Corrections and resubmitting and Late receipts.

I found a receipt after my invoice was approved

An approved invoice can't change. Open the day the receipt belongs to and tap Add late receipt, and it goes on a supplementary invoice. See Late receipts.

A day was cancelled. Do I get a fee?

That depends on the late-cancellation terms in your signed deal memo and how late the day was cancelled or you were released. If a fee is owed, CrewShift prepares the invoice in your name and it appears in your Inbox as Fee ready to send. Open it and tap Send invoice. See Late-cancellation fees.

My shoot dates changed

CrewShift never moves your dates for you. You get a schedule change request in your Inbox, and you answer it with Accept new dates, Propose my dates or Decline. On a confirmed booking Sign amendment takes the place of Accept new dates, and you sign for the new dates. See Responding.

Where's my signed deal memo?

Open the project, go to Hours & pay and tap View on the Signed deal memo card. Download PDF gives you the sealed copy. See Finding a signed memo.

I work for clients who aren't on CrewShift

Use a personal project. You log your own hours, CrewShift works out the pay, and you invoice the client from the app. See Personal projects.

Can a producer see my other clients?

Only when you switch on sharing for that producer in your Entrepreneurship profile. Even then they see totals and their own share, and never a client's name. See Sharing with a producer.

Producers

My crew member didn't get the invitation

Ask them to look in their spam folder for an email from noreply@crewshift.app. They have to sign in with the exact address you invited, with Google and Apple too. A different address, like one from Apple's Hide My Email, can't be matched to your offer. See Invited by a producer.

Where do I approve hours?

In Inbox → On me. Open a timesheet and tap Approve, or Propose changes if something's off. See Approving hours.

It says I'm out of crew-days

Sending deal memos and adding production days are paused until you top up. Bookings you already have carry on, and so do hours, approvals and invoices. Tap Get more crew-days or email info@crewshift.app.

A memo you already sent normally stays signable, because its days are reserved. If your balance has dropped below what it needs since you sent it (say your free allowance expired), crew can't countersign until you top up, and you aren't notified.

On a co-produced project the owner's balance is the one that counts (see Co-producers). More in When you run out.

Why doesn't Finances match my scenario estimate?

Finances counts signed commitments only. Positions that are unfilled, recommended, in negotiation or waiting for a signature stay out, while the Scenarios estimate prices the whole plan. The card shows how many positions aren't signed yet. See The Finances card.

Where do I download the cost report?

Open the project and scroll down the Planning tab to Finances. The cost report, daily cost report and budget history are listed there, and the Filmfonds final settlement is under More exports. See Reports and exports.

I can't delete my account

Every production has to be Completed or Cancelled first. A project showing Wrapped still counts as active, and personal projects don't block it. See Deleting your account.

Everyone

I can't sign in

Sign in with Continue with Google, Continue with Apple or a 6-digit code CrewShift emails you. If no email arrives, look in your spam folder and mark noreply@crewshift.app as a safe sender. See Signing in.

It asks me for an access code

CrewShift is invite-only for now. If a producer sent you an offer, sign in with the email address it went to and you won't need a code. Otherwise, ask whoever invited you for one. See Access codes.

Where is the reject button?

Timesheets and invoices can't be rejected. You approve them, or you send them back with Propose changes (timesheet) or Request changes (invoice).

You can turn down an offer with Decline or answer it with Counter. A proposed timesheet change can be closed with Decline change. See Timesheet changes and Corrections and resubmitting.

I can't send or sign a deal memo

The sign button stays greyed out until your side is complete, and the line just above it says what's still missing. The full list is in You can't sign until details are complete.

Does CrewShift decide whether I'm self-employed?

No. It records the ZZP terms you agreed and the hours worked, and points out what's missing, without a score or verdict. It never blocks a booking over it. See ZZP record.

How do I change the language?

Go to Settings → Language in your profile. The sign-in screen has its own EN/NL switch at the bottom. See Language.

Still stuck?

Tap the speech-bubble icon in the top bar, or Send feedback at the bottom of the Help Center. The row under Help & feedback in your profile works too. You can also email info@crewshift.app.