Your account, data & privacy

Your account settings are in your profile. Tap the profile icon in the top-right of the Today (or Dashboard), Projects or Inbox screen and scroll down to Settings.

Language

CrewShift comes in English and Dutch. Pick one under Settings → Language and the app reloads in it, this Help centre included.

The choice is saved to your account, so emails from CrewShift arrive in that language too. Sign in on a phone or computer where no language has been picked yet and it switches to yours. The sign-in screen has its own EN/NL switch at the bottom.

Diagnostics

Diagnostics are on by default. They send error and crash reports (Sentry, EU) and pseudonymous usage statistics with masked session replays (PostHog, EU), which help us keep CrewShift reliable and see where people get stuck. What you type stays hidden. Your email address, pay, bank and personal details are never sent. No ads, no tracking across other sites. Location suggestions are off until you turn them on; then what you type in a location field goes through our server to Geoapify (EU). Mileage routes are always worked out with Geoapify.

Switch them off under Settings → Diagnostics. The switch only covers the phone or browser you're using, so turn it off on each device. The app works the same either way.

Email notifications

Under Settings → Email notifications you pick which emails you get:

• Job offers & negotiations: a new offer or counter-offer is waiting for you, or an offer was accepted, declined or withdrawn.
• Deal memos: a deal memo is ready for you to sign, or crew signed the one you sent. Producers also get this email when a crew member leaves a booking by deleting their account. Switch it off and you won't hear that a position needs re-staffing.
• Schedule changes (crew only): the production changed the shooting dates and needs your reply, a shooting day you're on was cancelled, or you were released from a day. See Schedule changes.
• Hours & invoices (crew only): the production proposes a change to your hours or sends your invoice back for changes. See Timesheet changes.

You never get an email about something you did yourself.

Each notification email has an unsubscribe link. It opens a page with a Confirm unsubscribe button, which turns off that one kind of email. You can switch it back on under Settings → Email notifications. Sign-in and invitation emails have no unsubscribe link and always arrive.

CrewShift sends no phone notifications or reminders. Emails on or off, everything that needs you shows up as a number on your Inbox tab. See Inbox.

Not getting emails

Look in your spam folder first and mark noreply@crewshift.app as a safe sender. Then check the toggles under Settings → Email notifications. If you once unsubscribed from an email, that kind is off there, and you can switch it back on.

No sign-in code? See Signing in.

You can't change the email address you sign in with in the app. Email info@crewshift.app to have it changed.

Your data

The GDPR gives you the right to a copy of your data. Under Settings → Your data, tap Download my data. You get a JSON file called crewshift-data-YYYY-MM-DD.json with your records: profile, bookings, hours, expenses, invoices, deal memos, busy days with your notes and the rest. Files you uploaded aren't in it (receipts, your photo, documents, sealed PDFs). Download those where the app shows them.

Sign out is in the same group. It signs you out on this device only.

What producers see about you

Producers can search every crew account, and so can crew with Team forming rights on a production (see Duties & rights). A result shows your name, photo, primary role and a day rate (excl. VAT): the one you set for the role they searched for, or your first role when they didn't filter by role, plus your location and the distance to the set. You can also be found by your email address.

When the search is for a project, CrewShift checks that project's shooting days, from call to wrap and leaving out cancelled days, against your other bookings and logged hours. Then a badge appears:

• Booked: your other work overlaps the hours of one of those days.
• Busy: every one of those dates falls on busy days you marked.
• Partly booked: you work elsewhere on one of those dates but the hours don't clash, or some of those dates fall on busy days you marked.
• Open offer: you have an open offer from another production on one of those dates.

Free means no badge. Whatever the badge, the producer also sees the hours of your other bookings on those dates, and which of those dates you marked busy. Your note, the reason and your busy days outside their dates stay private. The production or client behind your other work is never named.

When a producer writes you an offer or opens a negotiation with you, they also see how many days on their own productions you worked in the past 12 months and which projects you did for them before (the self-employment signal). Anything about your other clients only shows if you switch on sharing for that producer.

Dietary preferences and allergies

Crew can fill in Dietary & allergies on their profile. Only you can see the allergies you add. CrewShift doesn't show your dietary preferences or allergies to productions, so tell the production office yourself when catering needs to know.

Deleting your account

Deleting your account removes it and your personal data for good. You can't undo it.

1. Go to Settings → Your data. The group only shows when you're not editing your profile.
2. Tap Delete account.
3. Read the summary and tap Delete my account.

You're signed out on every device and can't sign in again.

If you're crew with a booking, you're released from every upcoming shooting day (today onward) where you haven't logged hours yet. The producer gets an email listing those dates so they can re-staff. Past days and the confirmed booking stay on record. Open offers are withdrawn, and the producer sees that your account was deleted.

If you're a producer, every production has to be Completed or Cancelled before you can delete your account. A project showing Wrapped still counts as active. See Project status.

What stays: invoices and timesheets, with their receipts, are kept for 7 years because Dutch tax law requires it. Signed deal memos stay too. They're no longer linked to an account. Your bank account, tax number and email address are removed from the stored invoice details, and your bank account, tax number and address from the stored deal memo details. The sealed PDFs of invoices and deal memos stay exactly as they were issued. Personal projects you never invoiced are deleted.

Legal

The Privacy Policy, Terms of Service, Cookie Policy and Imprint are linked at the bottom of Settings.